At Leisure Club Holidays, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data to ensure transparency, accountability, and reliability in all our services.
Information We Collect
We collect only the information necessary to provide seamless travel services:
- Personal Details: Name, contact information, date of birth, nationality, and identification documents (passport, visa, ID proof).
- Booking Information: Travel dates, destinations, accommodation preferences, package selections, and special requests.
- Payment Information: Transaction details required to process bookings securely.
- Communication Records: Written correspondence, confirmation vouchers, and service requests.
- Technical Information: Website usage data, such as IP address, browser type, and device information, to improve user experience.
Purpose of Data Usage
Your information is used strictly for:
- Confirming and processing bookings.
- Delivering travel services including flights, hotels, transfers, and sightseeing.
- Sharing necessary details with trusted partners (hotels, airlines, visa agencies, transport providers).
- Complying with legal and regulatory requirements.
- Enhancing customer service and tailoring travel experiences.
Data Sharing & Security
- Information is shared only with trusted partners directly involved in fulfilling your travel arrangements.
- We do not sell, rent, or disclose personal data to unauthorized third parties.
- All payment transactions are processed through secure, encrypted channels.
- Access to personal data is restricted to authorized personnel only.
- We comply with applicable data protection and financial regulations.
Data Storage & Retention
- Personal data is stored securely in compliance with industry standards.
- Information is retained only for as long as necessary to fulfill bookings, meet legal obligations, or resolve disputes.
- Once retention periods expire, data is securely deleted or anonymized.
Guest Responsibilities
- Guests must carefully review confirmation vouchers and retain copies of ID proofs, tickets, and travel documents.
- Any errors or discrepancies must be reported within 24 hours of voucher issuance.
- Carrying valid documents (passport, visa, permits, tickets) is mandatory during travel.
Transparency & Commitment
- Transparency is our guiding principle; we clearly communicate inclusions, exclusions, and policies before finalizing bookings.
- We never over promise or under deliver; services are provided exactly as committed.
- Guests are encouraged to maintain written communication for clarity and record keeping.
Legal Compliance/Jurisdiction
- Leisure Club Holidays adheres to Indian laws and regulations governing data protection and consumer rights.
- Any updates to this Privacy Policy will be published on our website.
- Jurisdiction for disputes lies with courts in Nashik (Maharashtra, India) and Goa State (India).
Guest Rights
As per applicable data protection laws, guests have the right to:
- Access: Request a copy of the personal data we hold.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of personal data, subject to legal and contractual obligations.
- Restriction: Limit processing of personal data under certain circumstances.
- Objection: Opt out of specific uses of personal data, such as marketing communications.
