Himachal Harmony (by Volvo)

Services with Indian Pricing

Terms and Conditions:

Note: Airfare always flexible and subject to availability, it will be change at the time of booking. 

INFORMATION

• Rates may change during festivals or peak season (i.e. New Year, Holi, Diwali, Long Weekends etc.).
• Christmas & New Year Gala Dinner charges will be according to Hotel Policies.
• Similar hotels will be given in case selected hotels are sold out/ under maintenance/ have service issues.
• Free stay facilities for Children below 2 years in a parent's room without extra bed and meals.
• Milk/Meal Charges for infants or children below 2 years are directly payable at a hotel.
• Check in time will be 14:00 noon and early check-in will be subject to availability and an extra charge applies.
• Children between 3-12 Years & Adults (Above 12 yrs.) will cost extra according to company’s policies.
• Adventure activities will be on your own expenses and subject to weather conditions as per Govt Policies.

"As per the current situation of Covid19, kindly follow proper protocols regarding your safety and the safety of others while holidaying with us. Your cooperation is highly appreciated." 

COSTING NOTES: 

• Any changes, upgrades and add-ons may attract additional cost.  
• Hotel have the right to recover a fair amount if child/children age is informed wrong to the company. 
• Prices for early check in, late check out, rooms for fresh up or any upgrade in room category will cost extra according to hotel policies. 
• Hotels may apply extra cost for using games room, disco, spa, gym or any other amenities. also, amount paid for the room doesn’t include room heater charges, mini bar, telephone bills etc. the amount for these services will be directly paid at hotel. 
• Vehicle will be used according to the above itinerary. for extra timings or off route destination extra cost will be levied. 
• No refunds will be given in case of missed or unused services – meals, sightseeing, transfers, entry ticket, permits or any other service. 
• Guests will solely be responsible to bear the penalty charges for inconveniences caused by them during the tour. this includes any damage done to hotel property or vehicle, carrying out prohibited activities, conflicts with other people or any similar disruptions. 
• Extra cost may be charged due to natural calamities/political disturbances/ new orders passed by government/risks to lives or any other situations over which company has no control. 
• Freebies and discounts offered by Leisure club holidays are for limited time only. after that regular rates / inclusions will be applicable. thus, guests are advised to book their package before the cut off dates. 

Tour Package Policies & Service Notes (For Guests) 

Travelling to places is an investment of lifetime memories and Leisure Club Holidays truly understands that. Thus, to maintain transparency and get the best experiences, we strongly advise all our guests to read the below terms and conditions carefully. Enjoy our informative reading!

General Policies 

• All our packages are customizable except Fixed Departures. 
• Guests are requested to have every discussion in written as verbal communications will not be entertained. The packages offered by Leisure Club Holidays can be customized according to the guest’s wish. 
• Guests can avail only those services as mentioned in the booking voucher. 
• Check-in & Check-out time will be according to Hotel Policy. Early check-in and late check-out will be subject to availability. 
• In every package, base category rooms will be reserved in hotels unless specified by executives.  
• Meal timings must be followed as per instructed time by the hoteliers. Packages booked with meal plans will have a Fixed Menu (Buffet or in case in Room Service). 
• Transfers must be followed as per instructed time by the transporters. 

Leisure Club Holidays Tour Package Policy 

• Flights, trains, stay arrangements, sightseeing, adventure activities or similar services will be subject to ideal weather conditions or season period. 
• Any complimentary services (if not provided) cannot be claimed in form of cash or alternative services. 
• For No Shows or any un-availed service, Leisure Club Holidays shall not be responsible. This includes missed flights, meals, transfers or any other booked services. For alternative arrangements extra cost will be levied. 
• Due to geographical differences, few places may not have as lavish facilities as developed tourist destinations. In such places, Hotels are categorized on the basis of location, services and costing and not as 3 Star, 4 Star and so on. Vehicle types are limited and may not be of latest models. General infrastructure such as hospitals, petrol pumps, ATMs etc. may also be missing. Guests are requested to be well-prepared for such destinations in advance. 
• Leisure Club Holidays shall not be responsible for any delays or cancellations due to Heavy Traffic Jams, blocked roads, technical faults, strikes, natural disasters or any unforeseen event. Such situations may also demand extra services with extra cost. 
• Please notify about your complaints or claims within 7 days of ‘See Off’ dates as beyond this period issues may not be promptly resolved.

Documents Note 

• Screenshots of identity proof and payment receipt are required in order for the confirmation letter to be released. 
• Guests are advised to read the confirmation voucher carefully and approve it within 24 hours of issuance. Any errors/changes shall not be entertained afterwards. 
• Kindly carry Confirmation Voucher, ID Proof, Volvo Tickets, Flight Tickets, Permits, Visa, Passport etc. depending upon the package type, destination and inclusions. These documents are mandatory during check-in/check- out procedures. 
• Few adventure activities may require you to sign an ‘Indemnity Bond’. In such scenarios, Leisure Club Holidays will not hold any liabilities. 

Payment Policy 

• For packages 50% advance payment of the total package cost must be deposited as an advance in our company’s account to confirm the package. Remaining 50% on prior to 30 days of arrival date. 
• According to hotel policy, especially in 4* and 5*, International Packages, Andaman & Nicobar Islands, Train & Flights – 100% Advance payment is required for booking confirmation.

Cancellation Policy

• All the cancellations must be communicated in written. Token amount is non-refundable in any cases.
• 25% of the total amount + 05% gst will lose once we cancel any booking before 30 days to arrival.
• 100% Cancellation charges will be levied for bookings cancelled within 30 to 01 days of travel date or No-show scenarios.
• No refunds will be given in case of missed or unused services. This includes Flights, Trains, Hotel stays, meals, sightseeing, transfers, entry tickets, permits or any other Leisure Club Holidays services.
• Leisure Club Holidays have the right to cancel your Invoice due to insufficient Advance Amount i.e. 50% of the total Tour Package Cost.
• In case clients are suspected to indulge in any kind of illegal activity or violent behavior, Leisure Club Holidays will immediately stop the services while holding all the refunds. 

Cancellation due to force Majeure Situations

• Under force Majuere Situation, Leisure Club Holidays reserves the right to Cancel, partly cancel and/or reschedule the tour considering safety and betterment of the Guests. Leisure Club Holidays will issue non-encashable Credit Note after deducting actual charges towards rescheduling and others such as Air, VISA, hotels etc.
• Leisure Club Holidays will request suppliers for assisting in postponement of tour & guest can join the next possible date of same tour product. Guests are required to pay additional Cost, if applicable.
• In case of force majuere event, Leisure Club Holidays cancel the tour and if payments already been made to their respective suppliers then Leisure Club Holidays reserves right to refund as & when they receives the same from the respective airlines/land suppliers in their bank account subject to actual cancellation. 

Rescheduling of tour due to Uncontrollable factors: 

• Leisure Club Holidays reserves the right to reschedule the tour and/or change the itinerary due to uncontrollable factors such as change in airline schedules, suspension or discontinuation of services by suppliers, major event at the visiting destinations affecting route of transport etc. No refund is applicable in uncontrollable situations and guest have to abide by the new schedule / Itinerary
• Guest is required to pay additional cost due to delay in flight or cancellation of flight or missed the flight , missing the connecting flight during travel as the case may be. Guests are free to book their own tickets & refund will be processed as per contract between Leisure Club Holidays and Airline. Once Air tickets are released as per request of guest, Leisure Club Holidays will not be responsible for new booking & guests will require to join group at their own cost & consequences.
• Fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, court orders are responsibilities of guests and to be paid by the guest.

Refund : 

Refund policies vary, but common terms include non-refundable fees, cancellation fees that increase closer to the departure date, and specific rules for different service types like flights, hotels, or special packages. Policies often state that cancellations must be in writing, and some services may be entirely non-refundable under certain conditions. Refunds for approved cancellations are typically processed after applicable charges are deducted and can take several business days to a few weeks. Some services, like convenience fees charged at booking or special, non-refundable tour packages during peak event periods, may not be refunded at all.

Prepone / Postpone Policy 

• All amendments must be communicated in written. 
• To prepone/postpone the tour, please reach us 30 days prior to the journey date. Postponing & preponing your tour will attract 25% of the total tour package cost as per the non-refundable bookings.  
• No changes in plan are accepted within 30 days of travel date except in cases of force majeure or political disturbances. 
• In all prepone or postpone scenarios, services and costing will be subject to availability and season/ off-season time. 
• The validity of ‘Postponed Packages’ is 1 Year from the date of booking. 
• The Invoice Number allotted to you is limited transferable i.e. some services you can pass your booking to any of your friends/relatives (subject to meeting terms and conditions). 
• Few service providers may apply postpone/ prepone charges even after meeting the above requirement. In such cases postpone/prepone charges will be deducted from the advance amount deposited. 
• In the case of premium hotels like 4-star and 5-star, the postpone/prepone policy will completely depend on the respective hotels.